Privacy policy.

Effective as of August 28, 2024

Introduction

Your privacy is a priority for The Bach’s Wish Fund (sometimes referred to as “BWF,” “us,” or “we”). We want you to understand how we collect, use, and share information that identifies you, your device, or your activities and that can be used to contact or identify you (“Personal Information”).

This Privacy Policy explains our practices regarding Personal Information that we (or our service providers) collect through:

  • Our website https://www.bachswish.org;

  • Our social media pages;

  • Information we gather through email, text, mail, phone, or in-person communications; and

  • Any other products or services that link to this Privacy Policy (collectively, the “Site”).

This Policy only applies to information collected directly through or from our Site.

BWF may be contacted at info@bachswish.org.

1. Collection of Personal Information

1.1. Information You Provide

We may collect Personal Information when you choose to provide it — such as signing up for newsletters, registering for events, or making donations. Examples include:

  • Name, address, and contact information;

  • Payment details when processing donations;

  • Information provided when you register for an account, workshop, or scholarship application.

We may combine this with other information we already have (online or offline) and treat the combined data in accordance with this Privacy Policy.

1.2. Sensitive Information

We do not request or require information about racial or ethnic origin, political opinions, religious beliefs, health, or union membership. If you provide such information without being asked, we reserve the right to delete it at our discretion.

1.3. Information About Minors

Our Site is not intended for children under 16 years old. We do not knowingly collect Personal Information from minors online. If we discover that we have collected such information, we will delete it.

1.4. Location Information

Some features (such as interactive maps or comments) may request permission to use your device’s geolocation. This is optional and managed through your browser or device settings.

1.5. Passive Collection

As you browse the Site, certain information may be collected automatically:

  • IP Addresses (to determine general location and improve services);

  • Browser Data (e.g., operating system, device type, screen resolution);

  • Cookies & Analytics (including Google Analytics, to track usage trends and improve the Site).

You may adjust browser settings to block cookies, though this may affect Site functionality. For details on managing cookies, visit www.aboutcookies.org or Google’s opt-out page at https://tools.google.com/dlpage/gaoptout.

2. How We Use Information

We use Personal Information to:

  • Process donations and send confirmations;

  • Respond to inquiries or requests;

  • Send newsletters, updates, and invitations to events;

  • Communicate about programs, initiatives, or changes in our policies;

  • Improve our Site, track usage, and analyze program effectiveness;

  • Ensure security and protect against fraud.

We may also use aggregated, non-identifiable data for any lawful purpose.

3. Sharing of Information

We do not sell your Personal Information. We may share it only as follows:

  • With trusted service providers (e.g., payment processors, IT support, event management platforms) who assist us in operating the Site and providing services;

  • With partners and affiliates in support of our educational mission;

  • If required by law, legal process, or government requests;

  • In connection with a merger, reorganization, or transfer of assets.

4. Links to Third-Party Sites

The Site may contain links to external websites for convenience. BWF is not responsible for the privacy practices of those websites, and this Policy does not apply to them. Please review the privacy policies of any third-party site you visit.

5. Security

We use reasonable physical, electronic, and administrative safeguards to protect your information from loss, misuse, or unauthorized access. Payment information is processed by PCI-compliant third-party providers. However, no online transmission or system is fully secure, and we cannot guarantee absolute security.

6. Data Retention

We retain Personal Information only as long as necessary for the purposes outlined in this Policy, unless a longer period is required by law.

7. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access or request a copy of your Personal Information;

  • Request correction or deletion;

  • Restrict or object to processing;

  • Withdraw consent for certain uses;

  • Opt out of newsletters or marketing emails at any time by clicking “unsubscribe” in our emails.

To exercise your rights, contact us at info@bachswish.org.

8. International Users

BWF is based in Vietnam. By using our Site, you acknowledge that your information may be transferred and processed outside your home country, subject to the laws of Vietnam and other jurisdictions where our service providers operate.

9. Automated Processing

We may use automated systems to personalize communications and donor engagement. This does not affect your rights and you may opt out at any time.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.” Your continued use of the Site constitutes acceptance of any updates.

11. Contact Us

If you have questions about this Policy or how your information is handled, please contact us:

The Bach’s Wish Fund
Email: i@bachswish.org
Address: 70, Dinh Dien Street, Ward 2, Tan Binh District, Ho Chi Minh City, Vietnam